Ordering Information and Terms of Sale

Product & Service Guarantee:
All stock items are guaranteed to your satisfaction. If you are not completely satisfied, return merchandise within 30 days for a full credit or refund. A valid receipt must accompany all returns. See our Return policy below.

30 days credit extended to those providing JTS with references from three business supply firms.

Minimum Order:
No minimum order on any purchased JTS merchandise!

Shipped via standard UPS Ground Service. Restrictions due to size, weight or delivery requirements may make it necessary to ship via motor freight (F.O.B. shipping point). UPS Air Service, Federal Express, Emery, BHL, Airborne and U.S. Postal Services are available.

If merchandise is not in stock, it will be placed on backorder for 90 days unless the customer requests to hold order longer.

Claims must be made within five days after receipt of the merchandise.

Damaged, lost or short shipments:
UPS – Notify your local UPS office immediately. In addition, advise us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until advised to dispose.

Motor Freight – Shippers are not responsible for merchandise damaged or lost by motor freight carriers. If shipment is damaged or short one or more packages have the damage or shortage noted by the delivering carrier’s agent on receipts and freight bill. If you accept a short or damaged shipment from the delivering carrier without proper notation by his agent, you do so at your own risk.

All returns must be prepaid unless we have made a mistake in the shipment. All returns should be made within 30 days of receipt of order. Call 800-321-3566 (toll-free) to request a Returned Goods Authorization. Credit will not be issued or returned material if it has been marked, altered, used or not in original packaging. Returns due to customer error will be subject to a minimum 10% restocking charge.

Warranty and Responsibility:
We warrant that all products and services will be free from defects under normal use when correctly installed and maintained. All specifications in this catalog are subject to change without notice. Pictures shown are general representations of the various items and may include optional equipment.